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1. WHAT IS THIS CANCELLATION, RETURN, AND REFUND POLICY?
1.1. This Cancellation, Return, and Refund Policy, along with the terms of use at darshanamworld.com, covers the following:
Acceptance of product cancellations before dispatch.
Acceptance of product returns after purchase from the Platforms.
Governing terms and conditions for return or cancellation of products by Users.
1.2. Users should:
Read and understand this Cancellation, Return, and Refund Policy.
If in disagreement, do not accept the Terms of Use and refrain from using the Platforms.
Accept the unmodified terms of this policy by initiating a purchase request on the Platforms. 
(Customer Friendly Returns & Refund Policy).
2. TERMS OF CANCELLATION
2.1. Cancellation before dispatch is allowed.
2.2. Users can cancel orders before they are dispatched by darshanamworld.com
2.3. Users will receive a unique tracking number for order status.
2.4. To cancel before dispatch, users can send a WhatsApp message with an order ID to +91 90542 50161.
2.5. Refunds for cancellations before dispatch are initiated within 3 business days.
3. TERMS OF RETURN AND REFUND
3.1 Complaints should be raised within 24 hours of receiving the parcel.
3.2 Products are non-returnable, except for manufacturing defects.
3.3 Orders with applied coupon codes are non-returnable, except for manufacturing defects (replacement only).
3.4 Customers must ship return products to our registered address: “darshanamworld.com, shed No. 3, laxmi campus, tulsi chowk,near lotus heart,vedroad,surat.gujarat.395004. INDIA.” Shipping charges are non-refundable, and customers bear the cost of return shipping, except for defective products.
3.5 Opening video is compulsory for eligible refunds.
3.6 In the video, each product should be clearly visible.
3.7 Failure to provide an opening video may result in ineligibility for a refund.
4. GRIEVANCE REDRESSAL
Any grievances relating to the Cancellation, Return, and Refund Policy may be directed by you to the grievance officer of darshanamworld who can be contacted on WhatsApp on the customer care team at +91 90542 50161